Acceptable Use Policy

This Acceptable Use Policy (the “AUP”) sets out the conduct rules that apply to your use of Site Reports (the “Service”) operated by [Site Reports Pty Ltd]. The AUP is incorporated into the Terms of Service by reference. A breach of this AUP is a breach of the Terms of Service and may lead to suspension or termination of your account in accordance with the Terms.

We may update this AUP from time to time. The version posted on this page applies to your use of the Service from the “Last updated” date shown above. We will give reasonable notice of material changes through the Service or by email where appropriate.

You may only upload or submit project content (including floor-plan images, room and site photos, inspection notes, survey-note media, audio clips, short videos, evidence files, and other files attached to a project) if you have all necessary rights, licences, and permissions to upload and use that content through the Service.

You represent and warrant that your uploads do not infringe any intellectual property or other rights of a third party and that you have obtained any consents required from clients, employers, or individuals whose information appears in the content. Uploading content without those rights, or in breach of the Terms of Service or this AUP, may lead to removal of content and enforcement action under the “Enforcement” section below.

You must not, and must not permit any third party to, use the Service to create, store, send, link to, share or process content that:

(a) is unlawful, fraudulent, deceptive or misleading; (b) infringes any intellectual property right or breaches any obligation of confidence or privacy; (c) is defamatory, harassing, hateful or threatens or incites violence; (d) is sexually exploitative, depicts child sexual abuse, or facilitates trafficking or exploitation; (e) contains malware, ransomware, exploits, or material designed to harm or compromise systems; (f) interferes with the operation of the Service or any third-party system; or (g) violates any applicable export-control, sanctions, anti-bribery or workplace law.

You must not use the Service for any safety-critical determination, life-safety decision, structural certification, evacuation decision, or other regulated determination as the sole basis for action. Outputs of the Service are assistive only and require independent verification by a qualified professional, as described in the Terms of Service. In particular, heatmaps, contour lines, contour-banded plans, cross-section profiles and other interpolated visualisations produced by the Service are mathematical estimates derived from sparse measurement points - they are a visual guide only and must not be treated as direct measurements. See the "Professional responsibility and AI-assisted outputs" section of the Terms of Service for the full verification requirements that apply.

You must not, and must not permit any third party to:

(a) probe, scan or test the vulnerability of the Service, or attempt to penetrate, breach, defeat or circumvent any security, authentication, rate-limiting, quota or audit feature, except with our prior written consent under a coordinated disclosure programme; (b) interfere with or disrupt the integrity, availability or performance of the Service or any data or content contained in or transmitted through the Service; (c) attempt to gain unauthorised access to the Service, other accounts, or any computer system or network connected to the Service; (d) intercept, monitor or harvest data sent to or from the Service that is not yours; or (e) impersonate any person or entity, or misrepresent your affiliation with any person or entity.

If you discover a security vulnerability, please report it responsibly to our security contact below before disclosing it publicly.

Because the Service uses third-party artificial intelligence service providers, additional restrictions apply. You must not, and must not permit any third party to:

(a) use the Service, or any data obtained from the Service (including AI-assisted outputs, prompts, model responses, embeddings or telemetry), to develop, train, fine-tune, evaluate, benchmark or improve any artificial intelligence model, system or service that competes with the Service or with any AI Provider used by the Service;

(b) scrape, harvest, mine, replicate or systematically extract content, prompts, outputs or model behaviour from the Service for the purpose described in (a);

(c) attempt to extract, reverse-engineer, fingerprint or reconstruct any underlying model, weights, prompts, system instructions, safety classifiers or training data of the Service or of any AI Provider;

(d) use prompt injection, jailbreaking, role-play exploits, encoded instructions, indirect prompt injection (for example via uploaded files) or any other adversarial technique to cause AI features to act outside their intended purpose, bypass safety controls, leak system instructions, or generate prohibited content;

(e) submit content to AI features that you do not have all necessary rights and consents to process (including from clients, employers and individuals whose information appears in the content); or

(f) generate, produce or distribute content that is intended to deceive about its AI origin in a manner that would mislead a reasonable person, or that is intended to impersonate a real individual without that individual’s consent.

You must not, and must not permit any third party to:

(a) make API or programmatic requests at a volume, frequency or pattern that is abusive, that exceeds documented or communicated quotas, or that materially degrades the Service for other users;

(b) use automated tools (bots, crawlers, scripts) to access the Service in ways not expressly permitted by your subscription tier or by us in writing;

(c) circumvent any rate limit, quota, billing meter or usage cap, including by creating multiple accounts, sharing credentials, or rotating IP addresses to avoid detection;

(d) resell, sublicense, redistribute, or provide access to the Service as a service or service-bureau to any third party except as expressly permitted by your subscription tier; or

(e) share account credentials with any other person, except with named users authorised by your organisation under a multi-seat plan.

You must not use the Service to send spam, phishing, unsolicited commercial communications, or any communication that breaches the Spam Act 2003 (Cth), the CAN-SPAM Act, the UK Privacy and Electronic Communications Regulations, the New Zealand Unsolicited Electronic Messages Act 2007, or any equivalent law in any jurisdiction in which you operate.

You are responsible for using the Service in compliance with all laws applicable to you and your end-clients. This includes (without limitation) data protection and privacy laws, professional conduct rules, building and engineering standards, anti-bribery laws, sanctions and export-control laws, and consumer-protection laws.

If you believe another user is breaching this AUP - for example, by infringing your intellectual property, misusing your data, or distributing harmful content via the Service - please report it to us using the contact details below. Provide enough information to identify the conduct and, where possible, supporting evidence. We will investigate reports we reasonably consider credible.

We may take any action we reasonably consider appropriate in response to an actual, suspected or threatened breach of this AUP, including (without limitation):

(a) issuing a written warning; (b) requiring removal or modification of content; (c) throttling, restricting or revoking access to specific features or APIs; (d) suspending the account, in whole or in part, with or without prior notice; (e) terminating the account in accordance with the Terms of Service; (f) preserving and disclosing information where required by law, regulator order, or to protect our rights, the safety of any person, or the integrity of the Service; and (g) recovering from you any reasonable costs we incur as a result of the breach (including upstream provider charges or remediation costs).

Where reasonably practicable and lawful, we will give you notice and an opportunity to cure before taking enforcement action; for events posing immediate risk we may act first and notify you promptly afterwards.